In honor of National Arbor Day, we decided to send an email campaign to the stylish Emma community highlighting all the trees they’ve helped us plant through our 5 Trees program. (We plant five trees for every new customer who chooses Emma as their email marketing service.)
Since the program began back in December 2007, we’ve planted more than 28,000 trees. And we decided to feature thank-you notes from 5 of those trees. Here’s an example:

Water Ash
deciduous, produces medicinal bark, really into early-80s Bowie
“Hello, everybody, it’s me, Ash. I just wanted to say thanks. By helping trees, you’re supporting our efforts with photosynthesis, converting harmful carbon dioxide into breathable oxygen. But did you know that you’re also supporting our efforts with photosynthesizers, converting lifeless keyboard melodies into catchy jazz flute renditions of bossa nova riffs? It’s just nice to know you’re making a difference.”
See how pine, hackberry, apple and cypress trees say thanks, too. The full campaign is online here.
Oh, and Happy Arbor Day!
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Posted in All things email marketing, Social responsibility, Stuff that's stylish | 1 Comment »
April 22nd, 2009 by Edwin Acevedo
The folks at Nashville independent radio station Lightning 100 showcased 32 of Music City’s artists on the verge of making it big, and at the same time they highlighted their own indie brand in a success story we just had to share.
The idea was to get 32 great Nashville-area bands, play their songs on the radio and have their friends and fans register and vote for them on Lightning 100’s website. The promotion was called “Music City Mayhem,” which happily coincided with the NCAA “March Madness” basketball tournaments.
By using Emma’s signup screens for registering voters and Emma’s surveys for counting the votes, Lightning 100 added more than 5,000 email addresses to its database while providing a ton of exposure to the 32 artists who participated, said Brian Waters, the New Media Content Coordinator for Lightning 100 (also known as WRLT-FM, if you happen to work for the FCC).
“We acquire people into our database by offering exclusive incentives like internet pre-sales and unique content,” Waters said. “For this, the people who voted, their incentive was to support their favorite bands and help them advance. We didn’t have to give away tickets to Bonnaroo or Dave Matthews Band. We decided we wanted to do something different, with unsigned bands.
“The idea behind it was to get the bands to do the marketing, and bring their fans to our website,” Waters said.
Not only was there an increase in Web traffic, the station also attracted a fair number of new listeners.
“We received an email from a girl who said she got a message on Facebook from Parachute Musical (one of the four finalists in the competition),” Waters said. “The band told her to visit our site and vote. She went on our site to vote and ended up listening to the radio station. Now we’re her favorite radio station.”
On average, there were 230 votes per day, with the highest vote total coming as the field narrowed to eight (522 votes cast on one day). The winning band, Moon Taxi, topped Maureen Murphy in the finals. Daniel Ellsworth rounded out the final four.
The event’s main sponsor, Yazoo Brewing Company (another fabulous Emma customer), shares its building with Lightning 100 and provided the concert venue for the finals. About 800 people attended, heard some great local music and enjoyed some great local craft beer.
“With the times we’re going through right now with the recession, what we’ve seen is local people supporting local businesses supporting the local community,” Waters said. “It’s really impressive the way the local music community in Nashville supported local artists.”
Want to make Lightning 100 your favorite radio station? Visit the website, and while you’re at it, sign up for their fabulous newsletter.
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Posted in News, Stuff that's stylish, Surveys | 1 Comment »
April 9th, 2009 by Suzanne Norman
Last week, we asked our community of Twitter followers to tell us the ways they saw companies using email to play their April Fools jokes. It’s always refreshing to see companies injecting personality into their marketing campaigns, and this year’s f-f-f-foolin’* was no exception. Here are two we heard about from our Twitter friends:
Scentiments

(click the icon for a close-up)
With this email campaign, the online perfume retailer launched, ahem, Scratch and Sniff technology. When you click through to the landing page, you get the promo code for the discount - GOTCHA09. Even if the technology was fake, at least the discount wasn’t a joke.
Thanks to @PrecociousJewel for the tip!
Whole Foods

(click the icon for a close-up)
Whole Foods took a more subtle approach in their weekly “Whole Deal” newsletter, featuring one banner ad for “Organic Air” as their Sure Deal of the week alongside regular products and promotions - the “deal” being paying $6.99 for .02 ounces of air. The landing page adds a few more jokes to the mix, including a picture of local penguins lining up for their new Antarctica store.
Kudos to @StephanieKern for letting us know about this one.
And of course, there were a few other popular ones - Gmail’s a perennial favorite (thanks, @NDPtweets), and the Guardian fooled a few folks into thinking they were going to be publishing all their news in Twitter format going forward (thanks, @moragbrand). I completely fell for Under Consideration’s fake rebranding of Verizon and felt equally as stupid as I did disappointed when I figured out it wasn’t real.
What about you? Did you get a particularly clever or convincing April Fools campaign? How do you and your team find ways to add a little personality to your campaigns during the other 364 days of the year?
*Come on. A blog post without a gratuitous Def Leppard reference isn’t really a blog post at all, is it?
Technorati Tags: email marketing, april fools, myemma.com, scentiments.com, whole foods
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Posted in All things email marketing, Stuff that's stylish | 2 Comments »
April 3rd, 2009 by Patrick Copeland
Thinking about one of our recent posts, Smarter email marketing in a recession, it’s a good time to consider how you can get even more personal and timely with your email communication. And what better way to do this than to give your contacts the option of what content they receive and how frequently they receive it.

Take The Onion, for example. Not only do they allow folks to sign up for their emails, but they’re giving them the option of how frequently they’d like to receive emails and in what format: text, video or both. By allowing new subscribers to choose what they receive and when they receive it, The Onion ensures that their messages are exactly what subscribers have asked for.
Now it’s time for you to think about what content you’re sending and its frequency. Try asking if folks signing up would like to receive emails weekly, monthly or quarterly. And ask what type of information they would like to learn more about. Is it your monthly sale items, seasonal promotions or a weekly update from the company sports team (Go Cougars!)?
You can even add surveys into your mix to gauge your current subscribers’ preferences about your emails. By allowing the recipient to choose, you will soon be reaching them on the most personal level: their own terms.
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Posted in All things email marketing, Surveys | No Comments »
April 2nd, 2009 by Suzanne Norman
Part four in a four-part series (read parts one, two, and three)
4. Survey your team
+ Send an employee satisfaction survey
+ Create a company suggestion form
+ Publish a quick staff-wide poll
As you’re seeing how email and surveys can help you stay in touch with your customers, don’t forget the same tools can help you get to know your employees better, too. A survey helps you gauge employee satisfaction, and you can even collect responses anonymously to protect your staffers’ privacy.
You might also send a survey to get employee feedback on simple but meaningful things around the office. If you’ve got a monthly charitable budget, poll your people to see which non-profit they’d most like to support. Find out which after-hours social destination is most popular. Or send a survey about the all-important break room snack options. The people, they want the Funyuns.
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April 1st, 2009 by Edwin Acevedo
Every time a new customer joins the Emma community, Emma plants 5 trees. Our tree-planting parter, Plant-It 2020, does the actual planting. And usually you, blog reader, do the actual deciding where the trees should go. But this this time around, we’re taking matters into our own hands. Somehow or another, March zipped right past us, before we had a chance to ask folks to vote on where that month’s trees should go. So we’re just going to award the trees to Oregon.
Why Oregon? Well, we like Oregon. We like it so much we have a 4-person office in Portland, all of them working hard for the Emma community on the West Coast.
There were 431 new customers who joined Emma in March, so that means 2,155 new trees to plant. Half will go to Oregon, while the rest go to an equatorial region.
Plant-It 2020 keeps a list of states where they plant, and the only ones that haven’t gotten trees from Emma are Rhode Island and Vermont. This month, something’s gotta give.
Where should we plant April’s trees?
- Rhode Island (54%, 32 Votes)
- Vermont (46%, 27 Votes)
Total Voters: 59
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Posted in Social responsibility, Stuff that's stylish, Where in the world is Emma | 4 Comments »
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